Australian AI receptionist comparison
One thing to check before comparing prices: a Deskie call and a competitor call are not always the same unit. With Deskie, a call only counts when there is a real enquiry, a name, a number, and what the caller wants. Spam, hang-ups, wrong numbers and time-wasters never count, and any dud that slips through is credited back. So Deskie's monthly calls are genuine enquiries, not raw call volume.
Sophiie AI is positioned as a broad AI office manager for trades and service businesses, covering calls, scheduling, customer records, jobs, quoting and invoicing. Deskie AI Reception is a narrower missed-call answering service with 60 answered calls. Deskie Core: Limited time: $99/month (normally $149/month). $99/month for your first 12 months while your subscription remains active, then it reverts to the regular price. Sophiie may suit a team wanting a wider operating platform. Deskie may suit Australian trades and service businesses wanting simpler phone coverage and a predictable usage measured in answered calls.
Both products claim a natural voice. You can hear Deskie's for yourself right now, call 0485 017 007. No signup, no details, about 30 seconds. Try doing the same with the others.
Deskie is built for Australian trades and service businesses. A small number of industries are not supported, so confirm your industry before setup.
Official product information researched 13 July 2026. Last updated 16 July 2026.
This is a feature and pricing comparison, not a customer review score. Plans can change, so confirm current terms before buying.
Verified facts are separated from product-fit interpretation. Where an official site did not publish a detail, the table says so instead of estimating it.
| Criterion | Sophiie AI | Deskie AI Reception |
|---|---|---|
| Australian availability and focus | Available in Australia and positioned for trades and service businesses across several countries. | Built for Australian trades and service businesses. |
| Published monthly pricing | Not publicly stated on the official website. | Deskie Core: Limited time: $99/month (normally $149/month). |
| Introductory or trial offer | Sophiie promotes getting started free without a credit card. The public site did not clearly state the trial duration when checked. | 14 free answered calls. No credit card. |
| Included usage | Not publicly stated. | 60 answered calls per month. |
| What counts as a billable call | Not publicly stated. | Only genuine enquiries (name, number, and what they want). Spam, hang-ups and wrong numbers never count and are credited back. |
| Overage or top-up model | Not publicly stated. | Top-ups are available after the included calls are used. |
| 24/7 and after-hours | Yes. The official site states 24/7 call answering. | Yes. Missed calls can be answered 24/7. |
| Caller-detail capture | Captures names, contact details and service needs. | Captures caller details and the business-specific questions configured for the call. |
| Owner summaries and caller confirmations | Provides summaries, key points, transcripts and recordings in the dashboard, with text or email notification. Caller confirmation was not publicly confirmed. | Texts the owner a call summary and sends the caller a confirmation message. |
| Appointment booking | Yes. The official site states that Sophiie books appointments and manages scheduling. | Available when configured. |
| Call transfers | Yes. Smart transfers and configurable call routing are stated. | Available when configured. |
| Recordings and transcripts | Yes. Both are stated on the official AI phone-answering page. | Not listed as a standard customer-facing feature on the current homepage. |
| Integrations | ServiceM8, Xero, Google Calendar and other tools are named, with wider CRM and workflow features. | Booking and transfer can be configured. A broad public integration catalogue is not published. |
| Setup approach | Online signup followed by business knowledge, call-flow and connected-tool configuration. | Configured with the business in about three minutes while keeping the existing number. |
| Likely workflow fit | Teams seeking phone reception plus scheduling, jobs, customer records, quoting and invoicing in a broader system. | Small businesses seeking focused missed-call answering, screening and SMS handoff. |
| Important limitation to confirm | Price, included usage and overage terms require direct confirmation. | The standard plan is measured in answered calls. Top-ups are needed after 60. |
Sophiie's official website describes monthly billing that scales by usage and seats, but it did not show a public dollar price, included included calls or minutes, or an overage rate when checked. A buyer needs a quote to compare total monthly cost.
Deskie Core includes 60 answered calls. Deskie Core: Limited time: $99/month (normally $149/month). $99/month for your first 12 months while your subscription remains active, then it reverts to the regular price. Its trial is 14 free answered calls with no credit card. Because Deskie counts answered calls rather than minutes, a longer genuine call still uses one call from the included calls. Confirm the current promotional terms before buying.
That does not make either model automatically better. A broader Sophiie setup may replace several front-office tasks, while Deskie's price is easier to evaluate when the main need is answering missed calls.
For a wider cost comparison, see reception service costs in Australia.
As a real example, one solo franchise operator runs around nine calls a day through Deskie.
These details were not found clearly stated on the official site during the research check. That does not mean the capability or term is unavailable. It means a buyer should confirm it directly.
If you need a full office-management and admin platform covering CRM, quoting and invoicing, Sophiie AI is a genuine option and may be the better fit.
But if your main problem is simpler, you are busy or on a job and calls are going unanswered, Deskie is the stronger choice. You keep your existing number and you only ever pay for genuine enquiries. Deskie Core: Limited time: $99/month (normally $149/month). $99/month for your first 12 months while your subscription remains active, then it reverts to the regular price.The moment a call comes in you get an SMS with the caller's details while the caller gets a confirmation, so the job does not ring the next business instead.
Compare all four shortlisted products in the Australian AI receptionist buyer's guide, or read how an AI receptionist works in Australia.
Call the live demo and hear exactly what your customers would hear. It takes about 30 seconds. No email. No signup. No forms.
A public dollar price was not found on Sophiie AI's official website when checked on 13 July 2026. The site says pricing scales by usage and seats, so buyers should request the current price, included usage and overage terms directly.
Sophiie promotes getting started free without a credit card. The public site did not clearly state the trial duration or detailed terms when checked on 13 July 2026, so confirm the current offer before signing up.
Sophiie is positioned as a broader AI office manager spanning phone calls, scheduling, jobs, customer records, quoting and invoicing. Deskie is a focused AI Reception service for missed-call answering, caller-detail capture and SMS handoff.
Yes. Both official sites describe round-the-clock call answering. Deskie can be set to answer the calls the business misses, while Sophiie's site describes both immediate and missed-call handling options.
Yes. Sophiie's official AI phone-answering page states that summaries, key points, transcripts and recordings are available in the dashboard, with a text or email notification after the call.
It depends on the required workflow. Sophiie may suit a team wanting a broader office-management platform. Deskie may suit Australian trades and service businesses wanting 60 genuine answered enquiries and a simpler SMS-based handoff. Deskie Core: Limited time: $99/month (normally $149/month). $99/month for your first 12 months while your subscription remains active, then it reverts to the regular price.