Deskie AI Reception
Locksmith answering service in Australia
Deskie AI Reception is an AI receptionist and locksmith answering service for Australian locksmiths. It answers missed or forwarded calls 24/7, captures the lockout or security job type, location, property or vehicle, urgency, caller safety, proof-of-authority status and preferred timing, then texts the locksmith an SMS summary. It is a specialised AI receptionist for tradies. Deskie never hides that it is AI.
Last updated 13 July 2026
Hear Deskie answer a real call. Call 0485 017 007 for a 30-second live demo, or ask Deskie to call you. No email, signup or credit card.
Call 0485 017 007Prefer Deskie to call you? Enter your mobile and Deskie rings you back.
No credit card. No sales pitch.
By participating you confirm this is your number and consent to Deskie AI receptionist service demonstration and communications.
If you don't answer customer calls, your competitors will.
Locksmith calls are often urgent and information-sensitive
A locksmith may be driving, completing an entry job, rekeying a property or working with a customer when the next call arrives. Some callers need a routine quote. Others are locked out late at night. Voicemail does not capture the location, situation, authority to enter or safety context needed before the locksmith responds.
Missed locksmith calls arrive with a clear, secure handoff
Deskie answers when the locksmith cannot, identifies itself as AI, follows the approved intake and verification rules, and sends a structured SMS summary. It does not provide lock-bypass instructions, disclose security information, approve entry or promise that a locksmith will open a property or vehicle.
How does a locksmith answering service work?
The locksmith's phone rings as normal. If the call is not answered, it forwards to Deskie instead of voicemail. Deskie answers in the locksmith business's name as an AI receptionist, asks the configured questions and texts the details to the locksmith. The business controls when forwarding applies and which calls may be transferred.
What details can a locksmith call service capture?
Deskie can capture the caller's name and number, suburb, premises or vehicle, lockout, lost keys, broken key, rekey, lock repair, new hardware or access-control enquiry, whether the caller is in a safe location, preferred timing and whether identification or proof of authority is available. The locksmith chooses the exact intake.
How does Deskie handle authority to enter?
Deskie can tell the caller that the locksmith will require identification and proof of authority under the locksmith's approved policy. It records whether the caller says those documents are available, but it does not verify ownership, approve access or waive the locksmith's checks. The attending locksmith makes the final decision before opening any premises or vehicle.
Can it handle urgent lockout calls after hours?
Yes. Deskie can provide after-hours answering on nights, weekends and public holidays. It can ask whether a person is in immediate danger, capture the location and flag the call under the locksmith's rules. Life-threatening situations or a crime in progress must be directed to Triple Zero (000). Deskie does not promise attendance, access or a price unless the business has explicitly configured that information.
Can Deskie book locksmith jobs or transfer calls?
Yes, when configured. Deskie can book approved routine work such as rekeying, lock repairs or security assessments using the locksmith's rules. It can transfer owner-defined urgent calls or keep the workflow to intake and an immediate SMS summary.
How much does a locksmith answering service cost?
Standard Deskie Core is $149 per month and includes 60 answered calls. There is no setup fee and no lock-in. Spam, hang-ups and wrong numbers do not count as genuine answered calls. Compare the charging model with other reception service costs.
Locksmith answering service options compared
A useful locksmith call service must answer urgent and routine enquiries, capture the authority and safety context, and avoid disclosing information or making promises that belong with the locksmith.
| Feature | Deskie AI receptionist | Voicemail | Human answering service |
|---|---|---|---|
| Answers locksmith calls 24/7 | Yes | No | Plan-dependent |
| Uses the locksmith business name | Yes | No | Yes |
| Captures lockout and location details | Yes | Only if volunteered | Script-dependent |
| Records proof-of-authority status | Yes, when configured | No | Script-dependent |
| Approves entry or gives bypass instructions | No | No | No |
| Sends a structured job summary | Yes, by SMS | Only if a message is left | Plan-dependent |
| Books or transfers calls | When configured | No | Plan-dependent |
| Keeps the existing business number | Yes | Yes | Usually |
| Standard monthly cost | $149 for 60 answered calls | Free | Plan and usage-based |
Don't take our word for it. Call and hear Deskie now: 0485 017 007.
FAQ
What is a locksmith answering service?
A locksmith answering service handles calls when the locksmith or office team cannot answer. Deskie is an AI option that answers missed or forwarded calls, asks configured lockout and security questions, captures job details and sends an SMS summary.
Does Deskie answer emergency locksmith calls after hours?
Deskie can answer 24/7, including nights, weekends and public holidays. It can capture and flag owner-defined urgent calls, but it does not promise attendance, access or a price unless the locksmith has configured that information.
Can Deskie verify that a caller owns the property or vehicle?
No. Deskie can explain the locksmith's identification and proof-of-authority requirements and record whether the caller says documents are available. The attending locksmith must verify authority before opening a premises or vehicle.
Will Deskie give callers lock-bypass instructions?
No. Deskie does not provide lock-picking, bypass or security-system instructions. It captures the enquiry and follows the locksmith business's approved intake and escalation rules.
Can Deskie book routine locksmith work?
Yes, when booking is configured. The locksmith chooses which appointment types can be booked, the available times and which calls require manual review or transfer.
Do locksmiths keep their existing phone number?
Yes. Calls forward from the existing business number when the locksmith does not answer or according to the forwarding rules. Customers continue calling the same number.
How much does Deskie cost for a locksmith?
Standard Deskie Core is $149 per month and includes 60 answered calls. There is no setup fee and no lock-in. Spam, hang-ups and wrong numbers do not count as genuine answered calls.
Hear Deskie answer a real call. Call 0485 017 007 for a 30-second live demo, or ask Deskie to call you. No email, signup or credit card.
Call 0485 017 007Prefer Deskie to call you? Enter your mobile and Deskie rings you back.
No credit card. No sales pitch.
By participating you confirm this is your number and consent to Deskie AI receptionist service demonstration and communications.
If you don't answer customer calls, your competitors will.