Phone Answering Service in Australia
A phone answering service answers the calls your business can't get to and passes on the message. Deskie is the modern version: an AI receptionist that answers 24/7 in a natural Australian voice, captures the caller's details, and texts them to you in seconds. From $149 a month, no lock-in contract.
Last updated 30 May 2026
Hear Deskie live. Call 0485 017 007 for a demo. Takes 30 seconds. No email. No signup.
Call 0485 017 007Prefer Deskie to call you? Enter your mobile and Deskie rings you back.
No credit card. No sales pitch.
The calls you miss are the customers you lose
Every call that rings out is a customer deciding what to do next. 80% won't leave a voicemail, and 62% simply call the next business on the list. A phone answering service exists to stop that: someone, or something, answers, so the enquiry reaches you instead of your competitor.
A phone answering service, without the contract or the call centre
Traditional answering services use human operators on limited hours, lock-in contracts, and per-call fees. Deskie answers every missed call 24/7 in a natural Australian voice, asks the questions you've set, and texts you the details in seconds. No contract, no per-call charges, and setup takes about 3 minutes.
What is a phone answering service?
A phone answering service answers incoming calls on behalf of a business when staff can't take them, then passes on the caller's details. Traditionally this meant a call centre of human operators. Deskie does the same job with an AI receptionist: it answers in a natural voice, has a real conversation with the caller, captures what they need, and sends it straight to you by text.
How much does a phone answering service cost in Australia?
Traditional services often charge per call or per minute on top of a monthly fee, and many require a contract, so costs climb with call volume. Deskie is a flat $149 a month for 60 answered calls, with no setup fee and no lock-in contract. You can try it first with 14 free calls, and top up if you ever need more.
What's the difference between AI and a traditional answering service?
A traditional service relies on human operators who work set hours and read from a generic script. An AI receptionist like Deskie answers 24/7, knows your business, asks the specific questions you've set, and texts you the details instantly. It doesn't take sick days, doesn't put callers on hold, and costs a fraction of a staffed service.
Do I get charged per call?
No. Deskie is a flat monthly price for your included answered calls, with no per-call or per-minute charges. Only genuine, actionable calls count toward your allowance. Spam, hang-ups, wrong numbers and time-wasters don't count, and if a dud ever slips through, just tell Deskie and the call is credited straight back.
Can it answer after hours and on weekends?
Yes. Deskie answers day, night, weekends and public holidays, so it doubles as an after-hours answering service. Calls that come in after you've knocked off are answered the same as any other, with the details texted straight to you, so a 9pm enquiry is captured instead of lost to voicemail.
How fast is setup?
About 3 minutes. You call Deskie, it asks about your business and how you want calls handled, and you hear exactly how it'll sound to your callers. No booking, no forms, no credit card. You keep your existing number, so there's nothing for your customers to change.
Deskie vs a traditional answering service vs a call centre
The modern question isn't whether to have your calls answered, it's whether you want to pay call-centre prices and sign a contract to do it.
| Feature | Deskie (AI) | Traditional answering service | Call centre |
|---|---|---|---|
| Available 24/7 | Yes | Limited | Yes |
| Per-call charges | No | Often | Often |
| Lock-in contract | No | Often | Often |
| Knows your business | Yes | No | No |
| Instant SMS to you | Yes | Sometimes | Sometimes |
| Setup time | About 3 minutes | Days | Days |
| Cost | From $149/mo flat | Higher | Higher |
Don't take our word for it. Call and hear Deskie now: 0485 017 007.
FAQ
What does a phone answering service do?
It answers calls your business can't get to and passes on the caller's details. Deskie does this with an AI receptionist that answers 24/7, captures the enquiry, and texts it to you in seconds.
Is an AI receptionist as good as a human answering service?
For most small businesses, better. Deskie answers around the clock, never puts callers on hold, knows your business, and asks the exact questions you've set, for a flat price with no contract. A human service is limited by operator hours and usually costs more.
Will callers know it's a service and not me?
Deskie answers by your business name and has a natural conversation, so callers feel looked after. Deskie never hides that it's AI: if a caller asks, it tells them plainly that it's an AI assistant here to help.
Can I keep my existing number?
Yes. Deskie works with your existing business number. Your customers keep calling the number they already know, and you can still answer whenever you want. Deskie only answers the calls you miss.
Do wrong numbers and spam calls count?
No. You only pay for a real call: a name, a number, and what they need. Spam, hang-ups, wrong numbers and time-wasters don't count, and if a dud slips through, just tell Deskie and the call is credited straight back.
Can I cancel anytime?
Yes. No lock-in contract and no cancellation fees. Your service stays active until the end of your billing period.
Hear Deskie live. Call 0485 017 007 for a demo. Takes 30 seconds. No email. No signup.
Call 0485 017 007Prefer Deskie to call you? Enter your mobile and Deskie rings you back.
No credit card. No sales pitch.