Australian AI receptionist comparison
Hooroo AI and Deskie AI Reception both publish a $149 monthly option for Australian businesses, but the allowances work differently. Hooroo Pro includes 300 minutes and charges $0.20 per extra minute. Deskie Core includes 60 answered calls and offers top-ups. Hooroo may suit buyers who prefer self-service setup, recordings and transcripts. Deskie may suit buyers who prefer usage measured by answered calls and an SMS-first handoff.
Official product information researched 13 July 2026. Last updated 13 July 2026.
This is a feature and pricing comparison, not a customer review score. Plans can change, so confirm current terms before buying.
Verified facts are separated from product-fit interpretation. Where an official site did not publish a detail, the table says so instead of estimating it.
| Criterion | Hooroo AI | Deskie AI Reception |
|---|---|---|
| Australian availability and focus | Built in Australia for Australian businesses. | Built for eligible Australian small businesses. |
| Published monthly pricing | Pro: $149 AUD/month. Premium: $249 AUD/month. | Core: $149/month. |
| Introductory or trial offer | 7 days or 10 minutes, whichever comes first. No credit card. | 14 free answered calls. No credit card. |
| Included usage | Pro: 300 minutes/month. Premium: 500 minutes/month. | 60 answered calls per month. |
| Overage or top-up model | Pro: $0.20 per minute over. Premium: $0.15 per minute over. | Top-ups are available after the included calls are used. |
| 24/7 and after-hours | Yes. The official site states 24/7 call answering. | Yes. Missed calls can be answered 24/7. |
| Caller-detail capture | Message taking and a dashboard call record are included. | Captures caller details and the business-specific questions configured for the call. |
| Owner summaries and caller confirmations | Text and email summaries are included. A caller confirmation after the call was not publicly confirmed. | Texts the owner a call summary and sends the caller a confirmation message. |
| Appointment booking | The official plan lists appointment links. | Available when configured, including in-call appointment booking. |
| Call transfers | Call transfer rules are included. | Available when configured. |
| Recordings and transcripts | Both are included on the Pro plan. | Not listed as a standard customer-facing feature on the current homepage. |
| Integrations | A general integration list was not found on the public Pro plan page. Enterprise lists custom requirements and multi-location support. | Booking and transfer can be configured. A broad public integration catalogue is not published. |
| Setup approach | Self-service setup advertised as free and completed in 30 seconds. | Configured with the business in about three minutes while keeping the existing number. |
| Likely workflow fit | Businesses that prefer minute-based usage, dashboard records and self-service configuration. | Small businesses that prefer answered-call usage and owner plus caller SMS handoff. |
| Important limitation to compare | Call length changes how many conversations fit inside the monthly minute allowance. | The standard allowance is measured in answered calls. Top-ups are needed after 60. |
Hooroo Pro and Deskie Core both publish a $149 monthly price, but the allowance unit is different. Hooroo Pro includes 300 minutes. Deskie Core includes 60 answered calls.
With a minute allowance, average call duration changes practical capacity. Purely as arithmetic, 300 minutes equals about 150 two-minute calls, 100 three-minute calls or 60 five-minute calls. Those are not promised call counts. Real usage depends on actual conversation length.
With Deskie, one genuine answered call uses one call from the allowance whether the conversation is short or longer. This can make monthly usage easier to predict by call count, while Hooroo's model may provide more conversations when calls are consistently short. Neither charging model is always cheaper.
For a wider cost comparison, see reception service costs in Australia.
These details were not found clearly stated on the official site during the research check. That does not mean the capability or term is unavailable. It means a buyer should confirm it directly.
Hooroo AI has a clear public plan. Buyers can see the monthly price, included minutes, overage rate, trial limit and the availability of text and email summaries, recordings, transcripts, appointment links and call transfer rules.
Deskie AI Reception is also clear about its standard price, but counts answered calls rather than minutes. It adds an owner SMS summary and a caller confirmation, with appointment booking and transfers available when configured.
The decision should come from actual call data. Hooroo may offer strong value for many short calls and buyers who want self-service plus call records. Deskie may be easier to forecast when the business thinks in captured enquiries and call length varies. Test both call experiences and compare a real month of usage before deciding.
Compare all four shortlisted products in the Australian AI receptionist buyer's guide, or read how an AI receptionist works in Australia.
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Hooroo's official plan page listed Pro at $149 AUD per month with 300 minutes and Premium at $249 AUD per month with 500 minutes when checked on 13 July 2026.
The official plan page lists overage at $0.20 per minute on Pro and $0.15 per minute on Premium.
Hooroo Pro and Deskie Core both publish a $149 monthly price, but the inclusions differ. Hooroo Pro uses a 300-minute allowance. Deskie Core uses a 60 answered-call allowance.
Yes. Hooroo's official pricing page states a free trial of 7 days or 10 minutes, whichever comes first, with no credit card.
Yes. Hooroo lists call recordings and transcripts as included Pro features, alongside text and email summaries.
Neither is always better. Minute-based pricing can work well for consistently short calls. Answered-call pricing can be easier to forecast when call lengths vary. Compare both against real call count and average duration.
Yes. Hooroo lists call transfer rules on its Pro plan. Deskie supports optional call transfer when configured for the business.